FAQs
VINTAGE
Due to the age of each product, imperfections are to be expected.
VIEWINGS
We are happy to arrange a viewing of any object you might be interested in, simply send an email to shop@rareatelier.com
PAYMENT
Payment can be made online with Apple Pay, Paypal or by credit card payment to Rare Atelier. For any questions you may have, please do not hesitate to get in touch,
+45 23 81 35 12 or shop@rareatelier.com
INTERNATIONAL SHIPPING
We are happy to ship outside of Denmark. Kindly email your details to shop@rareatelier.com and we will return with a shipping quote.
SHIPPING
Products are shipped from Rare Atelier in Copenhagen, Denmark within 3 days of receipt of payment. For very fragile items, kindly allow for up to 6 days. Goods are insured during shipping and must be inspected by the customer upon receipt. Any damages must be communicated to us on the day of receipt in order for the insurance to be valid.
RETURNS
We hope each piece feels at home with you.If not, returns are accepted within 7 days of delivery for store credit or exchange. To request a return, please email shop@rareatelier.com with your order number and reason.Return shipping is the responsibility of the customer, and original shipping costs are non-refundable. All items must be sent back within the 7-day window. After this period, all sales are final.
Sale items are final sale.
We recommend using a tracked and insured service, as Rare Atelier cannot be responsible for items lost or damaged in return transit. For any questions, you’re always welcome to reach out.
Unless specified otherwise, items are sold under the VAT margin scheme and VAT cannot be deducted. Kindly note that Products shipped from Denmark to countries outside EU may be subject to customs and import tax charged by the recipient country.
PRIVACY / DATA
Rare Ateliers collects your name, contact details, purchase and payment details. This information is used uniquely to provide you with the best possible client experience.
You hold the right to request that your data be deleted or amended and to withdraw your consent to receive information from Rare Atelier. Please get in touch using the contact details listed on this site.